FAQ's

How it works??

Currently we provide only hosting services, which bring out the question "how am I going to set the domain"; you do not have to worry on that. First you select the package you want and do the payment. As soon as you do the payment, open up a support ticket from the user area and please give us the domain you have registered with, then we will update our DNS records and send you the cpanel access. Our live char support representatives will be currently online from 08:00 Hrs. to 17:30 Hrs. and you can confirm if we have received your payment or about the status of your order with us.

Please note: every ticket will be responded with in 20mints in all week days and in weekends with in 40mints

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What about the servers??

All our servers are located in the U.S with 24 hour backup power and security. All our servers are located in Texas in a wind powered renewable power facility, you do not have to worry about the earth when you are hosting with us, and all servers are no emission environmentally friendly servers. All servers are Dell branded severs running Cent OS. 24X7 technical teams are there to fix any situation that might occur. We guarantee 99.9% up time.

How to pay??

Currently we allow two methods of payments you can use the money bookers gateway using your credit card or if you are a Sri Lankan you can contact use via live chat or over the phone and place the order and do the payment by visiting us or to our bank account at Sampath bank and email us your bank slip to sales@cyberconcetslk.net.

Please note: if you are doing the payment between 8:00 Hrs. to 17:30 Hrs. (Srilankan time) please do the payment while having a live support representative via the live chat to guarantee that your payment is through

Free website transfers

We move your site from the old host to our server for free. No matter if it is a database driven dynamic (custom/cms) site or a static site leaves the trouble to us and we will do it for you. Once you pay for your order, open up a support ticket in the user area and state "Site transfer" as the subject and send us your cpanel details or the control panel details and we will do the transfer ASAP. Some companies takes a transfer fee to do this, but with our cool attitudes we offer you 10 site transfers for free with any package you have purchased.

How to register a new domain??

Once you have purchased the hosting package, open up a ticket from your user account with us and state "Register New domain" as the subject and in the message body please type in the domain you wish to buy. You will then get an email or a call from one of our representative's and will provide you with the steps you have to take.

How to transfer my domain??

Once you purchased the hosting package from us, log into the user area you have with us and open up a support ticket and state "Domain transfer" as the subject and in the message body state the domain you want to transfer, once you have posted the ticket one of our monitor administrator's will look-in to the ticket and send you an email or call you explaining the steps you need to take.

I already have a domain, how to change name servers??

Simple as riding a bike, open up a support ticket or contact us via live chat and tell us your login details and we will tell you the name servers you need to update with your domain registrar


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